FACTORS AFFECTING THE COMMITMENT OF THE HOTEL RECEPTIONISTS IN CAN THO CITY

Abstract

This study is aimed to analyze the factors affecting the commitment of the hotel receptionists, which attracts a huge amount of human resource in the hospitality industry. These factors are proposed under the review of the existent literature, empirical findings and a survey of 130 receptionists working from 2-star to 5-star hotels in Can Tho City. The analyzed results show that four factors including salary, welfare, and leadership; relationship with colleagues; working conditions and relationship with customers influenced the commitment of the hotel receptionists. It is worth noting that the salary, welfare and leadership have the most significant effect on job commitment. On the practical side, the study helps hotel executives to realize the level of commitment of employees in the workplace as well as the factors influencing the commitment, thereby providing the necessary and appropriate solutions to enhance the commitment of employees.

Keywords: hotel, receptionist, commitment, Can Tho city.