Global Mind Change: The Emotional Manager

Tóm tắt

Emotions are internal events that coordinate many psychological subsystems including physiological responses, cognitions, and conscious awareness. Emotions typically arise in response to a person's changing relationships. Over the past several years, the term emotional intelligence has received much attention as a factor that is potentially useful in understanding and predicting individual relationships at work. To ensure continued organizational performance and to maintain the competitive advantage, organizations are therefore constantly implement changes in strategy, structure, process and culture. The present article is culmination of the research work, testing the awareness level of the concept of emotional intelligence, the emotional intelligence level of managers across the organizations; whether managers use emotional intelligence competencies to enhance their leadership skills and do managers recognize emotions of different stakeholders in designing their policies. This was done through a quantitative study and these constructs were operationalised by means of a pre-designed questionnaire. The correlation and regression results seem to indicate that there is an awareness of emotional competencies among managers, managers have moderate level of emotional intelligence and they use these competencies to enhance their leadership skills.