Ý định tiếp tục sử dụng ChatGPT trong giáo dục: nghiên cứu về lý thuyết utaut và lý thuyết tin cậy

[1] D. Menon and K. Shilpa, “‘Chatting with ChatGPT’: Analyzing the factors influencing users’ intention to Use the Open AI’s ChatGPT using the UTAUT model,” Heliyon, vol. 9, no. 11, Nov. 2023, doi: 10.1016/j.heliyon.2023.e20962.

[2] C. Yu, J. Yan, and N. Cai, “ChatGPT in higher education: factors influencing ChatGPT user satisfaction and continued use intention,” Front Educ (Lausanne), vol. 9, 2024, doi: 10.3389/feduc.2024.1354929.

[3] A. Haleem, M. Javaid, and R. P. Singh, “An era of ChatGPT as a significant futuristic support tool: A study on features, abilities, and challenges,” BenchCouncil Transactions on Benchmarks, Standards and Evaluations, vol. 2, no. 4, Oct. 2022, doi: 10.1016/j.tbench.2023.100089.

[4] David, “ChatGPT Topped 1 Billion Visits in February,” Similarweb Blog, 2023, [Online]. Available: https://www.similarweb.com/blog/insights/ai-news/chatgpt-1-billion/

[5] Robert and Cai, “ChatGPT Statistics 2024 All the latest statistics about OpenAI’s chatbot,” Toolteste, 2023, [Online]. Available: https://www.tooltester.com/en/blog/chatgpt-statistics/

[6] The Guardian, “ChatGPT reaches 100 million users two months after launch,” 2023, Accessed: Jun. 09, 2024. [Online]. Available: https://www.theguardian.com/technology/2023/feb/02/chatgpt-100-million-users-open-ai-fastest-growing-app

[7] U. Tran Mai, “Ho Chi Minh’s thoughts on the content, methods of education and the application of ChatGPT in higher education today in Vietnam,” Journal for Educators, Teachers and Trainers, vol. 14, no. 2, Jan. 2023, doi: 10.47750/jett.2023.14.02.014.

[8] A. Vo and H. Nguyen, “Generative Artificial Intelligence and ChatGPT in Language Learning: EFL Students’ Perceptions of Technology Acceptance,” 2024.

[9] N. T. Chi, “University Teachers’ Perceptions of Using ChatGPT in Language Teaching and Assessment,” Proceedings of the AsiaCALL International Conference, vol. 4, pp. 116–128, Jan. 2024, doi: 10.54855/paic.2349.

[10] P. Thao, “ChatGPT should be effectively exploited in education,” Sai Gon Giai Phong News, 2023, Accessed: Jun. 20, 2024. [Online]. Available: https://en.sggp.org.vn/chatgpt-should-be-effectively-exploited-in-education-post100239.html

[11] M. Halaweh, “ChatGPT in education: Strategies for responsible implementation,” Contemp Educ Technol, vol. 15, no. 2, Apr. 2023, doi: 10.30935/cedtech/13036.

[12] S. Dai et al., “Uncovering ChatGPT’s Capabilities in Recommender Systems,” in Proceedings of the 17th ACM Conference on Recommender Systems, RecSys 2023, Association for Computing Machinery, Inc, Sep. 2023, pp. 1126–1132. doi: 10.1145/3604915.3610646.

[13] B. N. Ahmed, M. Wahed, and N. C. Thompson, “The growing influence of industry in AI research,” Science (1979), vol. 379, no. 6635, pp. 884–886, Mar. 2023, doi: 10.1126/science.ade2420.

[14] C. Ka, Y. Chan, and W. Hu, “Students’ Voices on Generative AI: Perceptions, Benefits, and Challenges in Higher Education,” 2023.

[15] N Pravalika, Sapnil Dutta, Rinkesh, Nitin Prakash Deshpande, Md Wasim Akhtar, and Dr. Anusha Preetham, “Analysis of Market Obligation Using AI: A Survey,” 2022.

[16] Cong Doanh Duong, Trong Nghia Vu, and Thi Viet Nga Ngo, “Applying a modified technology acceptance model to explain higher education students’ usage of ChatGPT: A serial multiple mediation model with knowledge sharing as a moderator,” The International Journal of Management Education 21, 2023, Accessed: Jun. 04, 2024. [Online]. Available: https://doi.org/10.1016/j.ijme.2023.100883

[17] A. Tlili et al., “What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education,” Smart Learning Environments, vol. 10, no. 1, Dec. 2023, doi: 10.1186/s40561-023-00237-x.

[18] E. Kasneci et al., “ChatGPT for good? On opportunities and challenges of large language models for education,” Apr. 01, 2023, Elsevier Ltd. doi: 10.1016/j.lindif.2023.102274.

[19] J. Deng and Y. Lin, “The Benefits and Challenges of ChatGPT: An Overview,” 2022.

[21] R. Michel-Villarreal, E. Vilalta-Perdomo, D. E. Salinas-Navarro, R. Thierry-Aguilera, and F. S. Gerardou, “Challenges and Opportunities of Generative AI for Higher Education as Explained by ChatGPT,” Educ Sci (Basel), vol. 13, no. 9, Sep. 2023, doi: 10.3390/educsci13090856.

[22] M. Montenegro-Rueda, J. Fernández-Cerero, J. M. Fernández-Batanero, and E. López-Meneses, “Impact of the Implementation of ChatGPT in Education: A Systematic Review,” Aug. 01, 2023, Multidisciplinary Digital Publishing Institute (MDPI). doi: 10.3390/computers12080153.

[23] Jonathan Vanian, “Why tech insiders are so excited about ChatGPT, a chatbot that answers questions and writes essays,” CNBC, 2022, [Online]. Available: https://www.cnbc.com/2022/12/13/chatgpt-is-a-new-ai-chatbot-that-can-answer-questions-and-write-essays.html

[24] H. Shamszare and A. Choudhury, “The Impact of Performance Expectancy, Workload, Risk, and Satisfaction on Trust in ChatGPT: Cross-sectional Survey Analysis,” 2023.

[25] V. Venkatesh, R. H. Smith, M. G. Morris, G. B. Davis, F. D. Davis, and S. M. Walton, “USER ACCEPTANCE OF INFORMATION TECHNOLOGY: TOWARD A UNIFIED VIEW 1,” 2003.

[26] Edward L. Deci and Richard M. Ryan, “Intrinsic Motivation and Self-Determination in Human Behavior,” 1985.

[27] I. Ajzen, “The theory of planned behavior,” Organ Behav Hum Decis Process, vol. 50, no. 2, pp. 179–211, 1991, doi: 10.1016/0749-5978(91)90020-T.

[28] S. Taylor and P. A. Todd, “Understanding information technology usage: A test of competing models,” Information Systems Research, vol. 6, no. 2, pp. 144–176, 1995, doi: 10.1287/isre.6.2.144.

[29] I. Ajzen and M. Fishbein, “Attitudes and the Attitude-Behavior Relation: Reasoned and Automatic Processes,” Eur Rev Soc Psychol, vol. 11, no. 1, pp. 1–33, Jan. 2000, doi: 10.1080/14792779943000116.

[30] C. J. Heffernan, “Social foundations of thought and action: A social cognitive theory,” Behaviour Change, vol. 5, no. 1, pp. 37–38, Mar. 1988, doi: 10.1017/s0813483900008238.

[31] T. D. Quan, L. N. Thanh, and T. N. T. Thuy, “The Capability of E-reviews in Online Shopping. Integration of the PLS- SEM and ANN Method,” International Journal of Professional Business Review, vol. 8, no. 7, p. e02638, Jul. 2023, doi: 10.26668/businessreview/2023.v8i7.2638.

[32] L. G. Wallace and S. D. Sheetz, “The adoption of software measures: A technology acceptance model (TAM) perspective,” Information and Management, vol. 51, no. 2, pp. 249–259, Mar. 2014, doi: 10.1016/j.im.2013.12.003.

[34] Mohammed Salah, “Chatting with ChatGPT: Decoding the Mind of Chatbot Users and Unveiling the Intricate Connections between User Perception, Trust and Stereotype Perception on Self-Esteem and Psychological Well-being,” 2023, doi: 10.21203/rs.3.rs-2610655/v2.

[35] H. Van Der Heijden, T. Verhagen, and M. Creemers, “Understanding online purchase intentions: Contributions from technology and trust perspectives,” European Journal of Information Systems, vol. 12, no. 1, pp. 41–48, 2003, doi: 10.1057/palgrave.ejis.3000445.

[36] C. R. Jeng, “The Role of Trust in Explaining Tourists’ Behavioral Intention to Use E-booking Services in Taiwan,” Journal of China Tourism Research, vol. 15, no. 4, pp. 478–489, Oct. 2019, doi: 10.1080/19388160.2018.1561584.

[37] Y. Wang, “Trust-Based Community Formation in Peer-to-Peer File Sharing Networks,” 2004.

[38] S. Senjaya and A. Pekerti, “Servant leadership as antecedent of trust in organizations,” Leadership and Organization Development Journal, vol. 31, no. 7, pp. 643–663, 2010, doi: 10.1108/01437731011079673.

[39] T. Nazaretsky, M. Ariely, M. Cukurova, and G. Alexandron, “Teachers’ trust in AI-powered educational technology and a professional development program to improve it,” British Journal of Educational Technology, vol. 53, no. 4, pp. 914–931, Jul. 2022, doi: 10.1111/bjet.13232.

[40] A. Choudhury and H. Shamszare, “Investigating the Impact of User Trust on the Adoption and Use of ChatGPT: Survey Analysis,” J Med Internet Res, vol. 25, 2023, doi: 10.2196/47184.

[41] M. M. Rahman and Y. Watanobe, “ChatGPT for Education and Research: Opportunities, Threats, and Strategies,” Applied Sciences (Switzerland), vol. 13, no. 9, May 2023, doi: 10.3390/app13095783.

[42] S. Pokkakillath and J. Suleri, “ChatGPT and its impact on education,” Research in Hospitality Management, vol. 13, no. 1, pp. 31–34, Jun. 2023, doi: 10.1080/22243534.2023.2239579.

[43] X. Shen, Z. Chen, M. Backes, and Y. Zhang, “In ChatGPT We Trust? Measuring and Characterizing the Reliability of ChatGPT,” Apr. 2023, [Online]. Available: http://arxiv.org/abs/2304.08979

[44] A. Strzelecki, “Students’ Acceptance of ChatGPT in Higher Education: An Extended Unified Theory of Acceptance and Use of Technology,” Innov High Educ, 2023, doi: 10.1007/s10755-023-09686-1.

[45] Y. Shahsavar and A. Choudhury, “User Intentions to Use ChatGPT for Self-Diagnosis and Health-Related Purposes: Cross-sectional Survey Study,” JMIR Hum Factors, vol. 10, 2023, doi: 10.2196/47564.

[46] N.-T. T. Nguyen, P.-T. Tran, T.-Q. Dang, and L.-T. Nguyen, “The future of non-contact commerce: the role of voice payments,” Journal of Financial Services Marketing, vol. 29, no. 4, pp. 1260–1278, 2024, doi: 10.1057/s41264-024-00292-6.

[47] P. M. Doney and J. P. Cannon, “An Examination of the Nature of Trust in Buyer-Seller Relationships,” 1997.

[48] J. Yang, K. W. Mossholder, and T. K. Peng, “Supervisory procedural justice effects: The mediating roles of cognitive and affective trust,” Leadership Quarterly, vol. 20, no. 2, pp. 143–154, Apr. 2009, doi: 10.1016/j.leaqua.2009.01.009.

[49] K. T. Dirks and D. L. Ferrin, “Trust in leadership: Meta-analytic findings and implications for research and practice,” Journal of Applied Psychology, vol. 87, no. 4, pp. 611–628, 2002, doi: 10.1037/0021-9010.87.4.611.

[50] H. Shamszare and A. Choudhury, “The Impact of Performance Expectancy, Workload, Risk, and Satisfaction on Trust in ChatGPT: Cross-sectional Survey Analysis,” 2023.

[51] B. Kayalı, M. Yavuz, Ş. Balat, and M. Çalışan, “Investigation of student experiences with ChatGPT-supported online learning applications in higher education,” 2023.

[52] S. Wang, E. C. Tomlinson, and R. A. Noe, “The Role of Mentor Trust and Protégé Internal Locus of Control in Formal Mentoring Relationships,” Journal of Applied Psychology, vol. 95, no. 2, pp. 358–367, Mar. 2010, doi: 10.1037/a0017663.

[53] D. T. V. Duc, L. T. V. Mai, T.-Q. Dang, T.-T. Le, and L.-T. Nguyen, “Unlocking impulsive buying behavior in the metaverse commerce: a combined analysis using PLS-SEM and ANN,” Global Knowledge, Memory and Communication, vol. ahead-of-print, no. ahead-of-print, Jan. 2024, doi: 10.1108/GKMC-05-2024-0266.

[54] M. S. Rahman, M. M. Sabbir, J. Zhang, and G. M. Shakhawat Hossain, “Examining students’ intention to use ChatGPT: Does trust matter?,” 2023.

[55] A. Choudhury and H. Shamszare, “Investigating the Impact of User Trust on the Adoption and Use of ChatGPT: Survey Analysis,” J Med Internet Res, vol. 25, 2023, doi: 10.2196/47184.

[56] C. D. Duong, “Modeling the determinants of HEI students’ continuance intention to use ChatGPT for learning: a stimulus–organism–response approach,” Journal of Research in Innovative Teaching and Learning, 2024, doi: 10.1108/JRIT-01-2024-0006.

[57] M. Salah, “Chatting with ChatGPT: Decoding the Mind of Chatbot Users and Unveiling the Intricate Connections between User Perception, Trust and Stereotype Perception on Self-Esteem and Psychological Well-being,” 2023, doi: 10.21203/rs.3.rs-2610655/v2.

[58] H. Ge and Y. Wu, “An Empirical Study of Adoption of ChatGPT for Bug Fixing among Professional Developers,” 2023. [Online]. Available: www.bergersci.com

[59] Y. K. Dwivedi et al., “‘So what if ChatGPT wrote it?’ Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy,” Int J Inf Manage, vol. 71, Aug. 2023, doi: 10.1016/j.ijinfomgt.2023.102642.

[60] W. A. Alkhowaiter, “Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity,” Journal of Innovation & Knowledge, 2022, [Online]. Available: 10.1016/j.jik.2022.100240

[61] C. C. Tossell, N. L. Tenhundfeld, A. Momen, K. Cooley, and E. J. De Visser, “Student Perceptions of ChatGPT Use in a College Essay Assignment: Implications for Learning, Grading, and Trust in Artificial Intelligence,” IEEE Transactions on Learning Technologies, vol. 17, pp. 1069–1081, 2024, doi: 10.1109/TLT.2024.3355015.

[62] L.-T. Nguyen, D. T. V. Duc, T.-Q. Dang, and D. P. Nguyen, “Metaverse Banking Service: Are We Ready to Adopt? A Deep Learning-Based Dual-Stage SEM-ANN Analysis,” Hum Behav Emerg Technol, vol. 2023, p. 6617371, 2023, doi: 10.1155/2023/6617371.

[63] W. Chaouali, I. Ben Yahia, and N. Souiden, “The interplay of counter-conformity motivation, social influence, and trust in customers’ intention to adopt Internet banking services: The case of an emerging country,” Journal of Retailing and Consumer Services, vol. 28, pp. 209–218, Jan. 2016, doi: 10.1016/j.jretconser.2015.10.007.

[64] M. Huschens, M. Briesch, D. Sobania, and F. Rothlauf, “Do You Trust ChatGPT? -- Perceived Credibility of Human and AI-Generated Content,” Sep. 2023, [Online]. Available: http://arxiv.org/abs/2309.02524

[65] H. Shamszare and A. Choudhury, “The Impact of Performance Expectancy, Workload, Risk, and Satisfaction on Trust in ChatGPT: Cross-sectional Survey Analysis,” 2023.

[66] A. Floh and M. Madlberger, “The role of atmospheric cues in online impulse-buying behavior,” Electron Commer Res Appl, vol. 12, no. 6, pp. 425–439, Nov. 2013, doi: 10.1016/j.elerap.2013.06.001.

[67] L. Krupp et al., “Unreflected Acceptance -- Investigating the Negative Consequences of ChatGPT-Assisted Problem Solving in Physics Education,” Aug. 2023, [Online]. Available: http://arxiv.org/abs/2309.03087

[68] . L.-T. Nguyen, T.-Q. Dang, and D. T. V. Duc, “The Dark Sides of AI Advertising: The Integration of Cognitive Appraisal Theory and Information Quality Theory,” Soc Sci Comput Rev, p. 08944393241258760, Jun. 2024, doi: 10.1177/08944393241258760.

[69] T. Dang Quan, G. Wei-Han Tan, E. C. X. Aw, T. H. Cham, S. Basu, and K. B. Ooi, “Can you resist the virtual temptations? Unveiling impulsive buying in metaverse retail,” Asia Pacific Journal of Marketing and Logistics, 2024, doi: 10.1108/APJML-09-2023-0911.