Factors associated with patient satisfaction with in vitro fertilization services at the Reproductive Support Center, Hospital of Post and Telecommunications, 2024

Abstract

Objective: To identify factors associated with patient satisfaction regarding In Vitro Fertilization (IVF) services at the Reproductive Support Center in Hospital of Post and Telecommunications in 2024. Methods: A cross-sectional study was conducted among 250 female patients diagnosed with infertility who underwent IVF treatment at the Reproductive Support Center, Hospital of Post and Telecommunications, between January and October 2024. Data were collected using a Vietnamese-language questionnaire, translated and validated based on Gonen’s (2016) original instrument. Descriptive statistics and correlation analyses were applied. Results: Patient satisfaction with healthcare staff, information provision, and facility conditions achieved mean scores (X ± SD) of 6.31 ± 0.67, 6.30 ± 0.68, and 6.12 ± 0.87, respectively, on a 7-point scale. Satisfaction demonstrated weak negative correlations with age, income, duration of infertility treatment, and number of follow-up visits. Conclusion: To improve patient satisfaction in IVF services, it is essential to enhance healthcare staff communication skills, upgrade physical infrastructure, and reduce treatment duration and frequency.