Some factors affecting the provision of medical examination and treatment services at 02 general clinics under Thu Duc District Hospital, Ho Chi Minh City from 2017-2019

Abstract

Objective: To study to find out some factors affecting medical service provision of 02 general clinics under Thu Duc District Hospital. Method: Qualitative research. Data collected through 06 in-depth interviews and 02 group discussions. Results: Research results show that a number of factors affecting medical examination and treatment activities of the two clinics are positive ones: Newly built facilities, clean and airy rooms, most of the facilities The equipment is fully invested and equipped with a number of modern equipment such as Ct-san, endoscopy system. The drugs in 02 general clinics are provided by the hospital, so most of the drugs available in the hospital are available in the clinic, this helps the patient feel secure when coming to the examination, both clinics have made the master cabinet. On the financial side, this makes it easier for the clinic to have autonomy in revenue and expenditure. The staff of the clinics are always supported by the hospital. The information technology system meets all activities of the clinic.In addition to the positive factors, there are also negative factors affecting medical examination and treatment: Lack of qualified post-graduate doctors study, especially the specialties. Negative factor: The facilities of Linh Tay clinic are still narrow, lacking some equipment to serve the people. Some drugs are not on the list of drugs approved for use in the clinic or are not covered by health insurance. Due to being located far from the hospital, the network system is not stable. Security coordination between clinics and local authorities has not been effective. The burden of medical equipment depreciation costs and hospital overheads also affect the financials of the clinic.