Improving the Quality of Social Work Services in Taking Care of the Elderly People in Private Social Institutions in Hanoi

Tóm tắt

This article examines the current state of service quality in private elderly care facilities in Hanoi. The study employed a mixed-methods design, combining a quantitative survey of 150 questionnaires with qualitative in-depth interviews conducted with five older adults, three family members, and five managers and social workers working in private elderly care institutions. The findings indicate that while basic physical care services generally meet the essential needs of older adults, mental life support services remain limited. Moreover, the social work workforce is insufficient in both quantity and professional competence, falling short of the practical demands of private care settings. Based on these results, the study proposes several policy and practice recommendations aimed at improving the quality and effectiveness of elderly care services in the private sector.