Foundations for Digital Transformation: The Case of Vietnam

Tóm tắt

Digital transformation is accomplished by a combination of people, businesses, technology and is led by a sound strategy, all of which are affected by the nation’s digitalization environment. Thus, understanding this environment plays a critical role in not only shaping the future digital transformation of industries but also the digital transformation strategies of enterprises. This paper analyzes the digitalization environment in Vietnam by investigating the foundations for digital transformation, from which enterprises can foresee the opportunities as well as challenges on the road of digital transformation. Vietnam has created for itself solid foundations for digital transformation with the soaring of internet usage and large user base of social network, ambitious programs, directives and laws to promote a digitally empowered country. However, there are still challenges, including the cash-dominated payment behavior and the lacking of digital skills. Seizing the opportunities along with overcoming the challenges in customer behavior and human resources will help Vietnamese businesses build an appropriate digital transformation strategy .