FACTORS OF LOGISTICS SERVICE PROVIDERS EVALUATION AND SELECTION

Tóm tắt

This study aims to identify and analyze the key factors influencing the decision-making process for the selection of logistics service providers (LSPs) via multiple-criteria decision analysis (MCDA). From a comprehensive literature review and empirical data gathered through surveys and interviews with supply chain managers across various factories in the Bien Hoa industrial zone, this research categorizes the evaluation criteria into five main factors: cost efficiency, service quality, capability, reliability, and sustainability and ethics. This paper also contributes to the logistics field by providing a structured framework for LSP evaluation that can be helful for LSPs in optimizing their supply chain decisions. The study’s implications extend to enhancing logistical collaborations and promoting sustainable business practices within the global supply chain landscape.