Development of MBA program-service quality measurement scale

Abstract

The purpose of this study is to develop the education quality measurement scale of Master of Business Administration (MBA) program in Vietnam. Cronbach’s Alpha, Exploring Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were used to test the model with the support of SPSS and AMOS. The result of this study on the sample of 307 MBA students of Public and Private Universities in Ho Chi Minh City and neighbouring provinces indicates that MBA program education quality measurement scale includes five components: (1) Perceived program quality, (2) Perceived quality of life, (3) Perceived quality of lecturing faculty, (4) Perceived quality of academic facilities, and (5) Perceived quality of outcome.