Supply chain quality management: a conceptual model.

Abstract

The integration between quality management and supply chain management is a new research topic in operations research. In the effort of developing a new direction for this integration, a conceptual model of Supply Chain Quality Management (SCQM) practices was proposed and validated by the data collected in Vietnam. As a result, a set of dimensional, reliable and valid concepts that covers all main activities of the supply chain is established. We expect that this model can be used as “a guideline” for the measurement and implementation of SCQM practices as well as facilitates future researches in this field.