https://vjol.info.vn/index.php/OPEN <p><strong>Tạp chí của Trường Đại học Mở Thành phố Hồ Chí Minh</strong></p> <p>&nbsp;</p> en-US Journal of Science 1859-3453 https://vjol.info.vn/index.php/OPEN/article/view/43709 During the last 20 years, Vietnam has had a prompt economic development, the people have the trend for emigrating from the rural to urban areas, industrial zones and the trading-service centre where it is essential for labor needs to serve for the industrial and service development in order to look for the better jobs. The wave of emigrants have not only contributed to an increase in population in Ho Chi Minh City (HCMC) and other urban centers in Vietnam, but also augmented a pressure in the infrastructure system and the issues of social life. With method of Exploratory Factor Analysis (EFA), this research had indicated the main factors impacting on making a decision for migration to the Ho Chi Minh City, by the collected data directly from 277 surveyed forms of immigrants to HCMC. There are 6 decisive factors including: (1) HCMC's politics and policies; (2) the family situation and the embroilment of the friends and fellow-countrymen; (3) better quality needs of life and individual aspirations; (4) the job opportunities and occupational development conditions; (5) the job demands with stable incomes; and (6) the marriage and living with relatives. Nguyen Minh Ha Copyright (c) 2019-12-04 2019-12-04 9 4 3 3 https://vjol.info.vn/index.php/OPEN/article/view/43711 This study aims to investigate reasons why customers are reluctant to use e-payment and how these reasons explain their impacted values, with the following research objectives: (1) to identify characteristics of electronic payment generating the resistance of customers to this E-payment; (2) to explore the connections between those characteristics and values of individuals through the consequences from these characteristics; (3) to propose suggestions for service providers and financial institutes to develop appropriate strategic plans to motivate e-payment in Vietnam. To address these research objectives, the means-end chain (MEC) theory is employed with hard laddering interviews as data collection methods. Then, the collected data are analysed by Association Pattern Technique (APT) and used to build the Hierarchical Value Map (HVM). The HVM indicates five main reasons which bar customers from using e-payment: (1) lack of information about e-payment and its benefits, (2) security vulnerabilities in online payment systems, (3) unavailability of legal laws to protect e-payment users, (4) unpopularity of e-payment, and (5) transaction fees and no discount for e-payment. The Value map also revealed that Safety is the most crucial value explaining why most customers are unwilling to use e-payment. Besides, the respondents also care about the Economy and the Convenience of e-payment. From these findings, the study offers some suggestions for banks and service providers to increase the popularity of e-payments. Tran Tien Khoa Tran Tien Khoa Nguyen Thi Kha Copyright (c) 2019-12-04 2019-12-04 9 4 22 22 https://vjol.info.vn/index.php/OPEN/article/view/43717 This study aims to investigate the relationship between service quality, price perception, customer satisfaction and loyalty. Survey method was applied with the sample size of 350 conducted with Nguoi Ban Vang pawnshops located in Ho Chi Minh City. The study results showed that service quality, price perception, and a new factor identified through the exploratory factor analysis, named staff competency, have significant impact on customer satisfaction at the significance 0.05 level. The research also found that customer satisfaction impacts positively significantly on customer loyalty at 0.01 level. These results imply that pawnshops should focus on increasing service quality, improving pricing policies and staff competence in order to gain customer satisfaction and their loyalty. Vo Thi Quy Vo Duy Huy Copyright (c) 2019-12-04 2019-12-04 9 4 39 39 https://vjol.info.vn/index.php/OPEN/article/view/43719 User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived. Nguyen Tran Thuy Trang Nguyen Manh Tuan Copyright (c) 2019-12-04 2019-12-04 9 4 51 51 https://vjol.info.vn/index.php/OPEN/article/view/43722 The research aims to provide empirical evidence on the relationship between corporate governance and firm performance in Vietnam - a developing economy in Asia. It focuses on the corporate governance of Vietnamese listed companies with a data-set of five-year period from 2011 to 2015. Vietnamese listed companies are governed and controlled by two boards, Board of Directors and Supervisory Board. The research investigates the impacts of directors' and supervisors' characteristics and ownership structure on firm performance. The outcomes reveal that most governance mechanisms employed by Vietnamese listed companies were not effective and had no effect on the companies' performance, except for managerial ownership and Supervisory Board size. Specifically, management ownership and firm performance were negatively correlated. Additional analyses show a positive relationship between the number of supervisors and firm performance, which was measured by market-based measurement. Pham Thi Ngoc Bich Nguyen Dinh Hoang Uyen Copyright (c) 2019-12-04 2019-12-04 9 4 65 65 https://vjol.info.vn/index.php/OPEN/article/view/43724 There have been a lot of debates over the relationality between spatiality and temporality in extant migration research. In terms of space, several strands of research have focused on exploring migrants' strategies for migration and relocation, implicitly considering migration as a complete sojourn. However, migrants tend to establish and maintain transnational ties across spaces, making migration an on-going process. Others have examined how migrants sustain transnational activities and relationships over time. Migration, in the latter sense, becomes a complex process involving multiple times and spaces. Migrants' mobilities are shaped and reshaped by their past memories, present relocation experiences, and aspirations for the future, as well as the influences of the immobilities of others and things across spaces. This raises theoretical questions about how time is embedded in space and what time and space mean to migrants. This paper argues that the core of the debates is grounded in the ways migrants experience subjectivities in defining what their mobilities mean to them. This argument is presented through a literature analysis of key research on the interrelated issues of temporality and spatiality, roots and routes, as well as assimilation and dissimilation that partly contribute to the meanings of mobilities. It offers an overview of current research on transnationalism and advances the current debates on temporality and spatiality. In this paper, temporality and spatiality in migration are conceptualized as dynamic and intertwined entities, rather than fixed or linear processes. This conceptualization is hoped to clarify the ways in which researchers often become divergent in their research strands, leaving gaps in understandings of current migration schemes. Nguyen Hong Chi Copyright (c) 2019-12-04 2019-12-04 9 4 81 81