Understanding people's expectations to improve the quality of public administrative services

Abstract

From the perspective of quality, service quality is customer satisfaction. Customer satisfaction can be understood as an emotional reaction of a customer responding to their experience with a particular product or service. Therefore, in order to improve the quality of public administrative services, state management agencies should be aware of the needs and expectations of people as well as their experiences in the use of administrative services. drain. This paper emphasizes the importance of research into the needs and experiences of people gradually using public administrative services, providing a book of study suggestions and understanding of people's expectations to improve. Quality of public administrative service.