IDENTIFICATION OF PUBLIC SERVICES SUPPORTED SMALL AND MEDIUM ENTERPRISES IN VIETNAM
Abstract
This paper assesses the impact of public services supporting to SMEs in
Vietnam. To investigate this question, the authors used qualitative research,
through in-depth interviews with a group of 10 SME directors. The results show
that, for SMEs, currently the most important public services include "Credit
Support Services", "Market Access Support Services" and "Consultancy Services,
Administrative Procedures. main”. Followed by "Development Research Support
Services", "Training Services" and finally "Support services associated with
businesses and partners". Regarding the satisfaction of SMEs, the public services
are the farthest distance from the enterprises' expectations including "Credit
support services", "Support services to market access", "Support services link
with businesses and partners".