PATIENT SATISFACTION WITH OUTPATIENT HEALTHCARE SERVICES AT LAC SON HEALTH CENTER OF HOA BINH PROVINCE IN 2024

Tóm tắt

Objective: This study aims to evaluate patient satisfaction with healthcare services at the
outpatient department of Lac Son Health Center in Hoa Binh Province in 2024.
Subjects and Methods: A cross-sectional descriptive study was conducted involving 310
patients who visited the outpatient department at Lac Son Health Center.
Results: Among the 310 patients surveyed, the overall satisfaction rate with healthcare services
in the outpatient department was 83%. Satisfaction levels were categorized as follows: accessibility
(84.8%), transparency of information and procedures (55.2%), facilities and equipment (63.2%),
professionalism and attitude of healthcare staff (84.2%), and service delivery (88.7%).
Conclusion: The study revealed that 83% of patients expressed satisfied with the healthcare
services provided at the outpatient department of Lac Son Health Center