A RESEARCH REVIEW ON DIGITAL COMPETENCE AND PUBLIC SECTOR STREAMLINING: THE CASE OF THE VIETNAM WOMEN'S UNION

Abstract

This study investigates the digital competence of staff within the Vietnam Women’s Union in the context of national digital transformation and public sector reform. It aims to identify existing competency gaps, examine influencing factors, and develop a tailored digital competence framework. Employing a mixed-methods approach, the study surveyed 390 staff members across central, provincial, and grassroots levels, and conducted in-depth interviews and focus group discussions with 20 individuals and six community groups in Lao Cai, Dak Lak, and Ben Tre provinces. The findings highlight substantial disparities in digital skills based on age, geographic region, and administrative level particularly in data management, cybersecurity, and online collaboration. These disparities are further exacerbated by infrastructural deficiencies and insufficient training programs. In response, the study proposes a structured digital competence framework, a tier-specific training roadmap, integrated monitoring mechanisms, and targeted investment in information and communication technology infrastructure to enhance digital readiness and capacity within the organization.