Management competency development and pre-service and in-service training of tourism human resources aligned with industry revolution 4.0

Phát triển năng lực quản lý và đào tạo nguồn nhân lực du lịch trước và trong dịch vụ phù hợp với cuộc cách mạng công nghệ 4.0

Tóm tắt

For a sustainable future of the Tourism Sector in being still a key strategic industry in Vietnam in the context of the 4^th Industrial Revolution (IR 4.0), understanding and evaluating the impact of IR 4.0 on Tourism Human Resources Training and Management is essential. The ‘PUM^[1] - Van Hien Program on Reforming the Study Program' at the Faculty of Tourism of the Van Hien University, started in 2015, is focused on creating a Practice Oriented Curriculum along the lines of Programming, Aligning, Fill-In and Look for Quality. This paper describes the relevance of and consequences for Management Competences when qualifying from a Program Oriented to a Developmental Practice Oriented Curriculum. From the Ph.D. Study 'Expansive Learning in a School Organization' (Bakker, 2015) it has become clear that Developmental Education demands unremitting reflection on the 'social development situation'. The main conditions that need to be in place for Educational Institutions would then be to grow towards 'Learning Organizations'. Investing in the quality and professionalism at all levels that should be the commitment at these institutions for the coming years. That includes the empowerment of lecturers as knowledge workers aiming at the exchange of knowledge and practises between education, research, and companies. This 'Knowledge Circulation' is of crucial importance for the realization of the knowledge-based economy and society of IR 4.0. Joint training and co-education networks will thus play an important role in competency-based Human Resource Training. The old paradigm of knowledge development within the boundaries of the education sector and knowledge exploitation in the companies has to shift to collaborative partnerships: knowledge and research output have to flow, circulate and grow in partner networks.

[1] PUM is the largest private-to-private, volunteer development and research agency of the Netherlands providing professional assistance from entrepreneurs to entrepreneurs in developing countries. Founded in 1978 by the Dutch Employers’ Federation VNO-NCW in partnership with the Ministry of Foreign Affairs, PUM is a key pillar of Dutch support to small and medium enterprises, including Vocational Education Institutes, in developing and emerging economies and a crucial vehicle to share Dutch expertise with those that otherwise lack access to knowledge. www.pum.nl