ASSESSING THE LEVEL OF STUDENT SATISFACTION WITH ADMISTRATIVE PROCEDURES IN SCHOOL OF FOREIGN LANGUAGES, THAI NGUYEN UNIVERSITY

Abstract

Reforming administrative procedures in the field of education and training is an inevitable trend in the current context of international integration, competitive market-based economy, and university autonomy. The paper was conducted to assess the level of student satisfaction with administrative procedures at School of Foreign Languages - Thai Nguyen University. The data was collected from a  survey on 418 students by dints of questionnaire and descriptive statistics. As the findings revealed, students at School of Foreign Languages - Thai Nguyen University have hitherto been content with the quality of administrative procedures and services (with 22 out of 27 criteria rated “satisfied”, equal to a hefty 81.48%, and  05 out 27 criteria given a “very satisfied” rate, accounting for 18.52%).  This finding confirms that improvements in administrative procedures have brought a positive effect on students’ perception. The above assessments are the basis for the authors to propose appropriate solutions to further enhance the quality of administrative procedures and services, pushing forward a comprehensive administrative reform.