Current status of communication of clinical nurs with patients at Long An general Hospital in 2023

Abstract

The study “The current status of clinical nurses’ communication with patients at Long An General Hospital in 2023” has the following objectives: Describe the communication practices of clinical nurses with patients. at Long An General Hospital in 2023. Research method: Cross-sectional description, conducted from November 2022 to November 2023. Conducted observations of 426 interactions of nurses in direct contact with patients (using a pre-designed checklist) through 6 communication situations, in 4 departments (Department of Examination, Department of Trauma Surgery, Department of General Internal Medicine, Department of Pulmonary and Kidney Medicine) of Long An General Hospital. Results: Nurses’ communication with patients had a good practice rate in all 6 stages of 76.1%, of which, for each stage, the lowest was 67.6% (hospital discharge stage) and the highest was 83.1% (outpatient clinic period); not good is 23.9%. Poor communication skills of nurses with patients are often related to: Introducing themselves and their titles, giving instructions and consulting as well as fully answering patients, using correct language (enough subjects and words). predicate) and use non-verbal language (such as smiles, facial expressions).