Work performance of employees’ logistics industry under the influence of transformational leadership: Identifying positive behaviors

Abstract

This study aims to explore the relationship between transformational leadership and work performance through the influence of positive behaviors, including work engagement, job satisfaction, and employee creativity. Based on transformational leadership, social exchange, and self-determination theory, this study was conducted using SmartPLS4, with 355 samples, including sales staff at Logistics businesses, warehousing, and forwarding in Ho Chi Minh City. Evidence shows that the superiority of transformational leadership fosters positive employee behaviors, and it is the factors of employees’ job satisfaction, work engagement, and creativity that drive work performance. Positive behaviors in this study played a mediating role in transmitting the impact of transformational leadership to job performance with a partial mediating effect, specifically the complementary mediation effect. From the results, managers gain a comprehensive awareness of the role of transformative leadership in promoting creativity, job satisfaction, and work engagement, thereby improving the employees’ work performance in a context where the logistics industry is still affected by the global recession.