This research investigates emotional labor within workplace environments characterized by emotional management demands that potentially exacerbate employee stress and fatigue. Grounded in the Job Demands-Resources model and the Conservation of Resources theory, this study aims to analyze the relationships between job demands, job resources, recovery needs, and work outcomes while exploring the mediating role of recovery needs and the moderating role of job resources. Data from 320 employees across three major Vietnamese cities, collected from December 2023 to February 2024 and analyzed using SPSS, AMOS, and SmartPLS through Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), and Structural Equation Modeling (SEM), demonstrate that job resources negatively moderate the adverse effects of job demands on recovery needs and directly mitigate the negative impact of recovery needs on job outcomes. The findings highlight the critical role of managerial support and developmental opportunities in enhancing work efficiency and advocating for organizational environments that promote mutual support, thereby increasing employee well-being and reducing occupational stress.
2025.png)
