Factors Affecting Knowledge-Hiding Behaviour of Employees in the Banking Sector in Ho Chi Minh City

Abstract

Knowledge management has increasingly become a priority in many organizations. Knowledge-hiding behaviour, in particular, can adversely affect individuals and organizations, yet research on this behaviour remains limited. This study aims to examine the factors influencing employees' knowledge-hiding behaviour. Data were collected through a survey of 216 bank employees, employing a convenience sampling method. The study utilized a mixed-methods approach, combining quantitative and qualitative research techniques. Hypothesis testing was conducted using structural equation modelling via SPSS and AMOS 20. The results indicate that four factors positively influence knowledge-hiding behaviour, ranked in descending order of impact: lack of rewards, lack of trust, psychological ownership, and knowledge complexity. This research contributes to the knowledge management theory by providing deeper insights into knowledge-hiding behaviour among employees in knowledge-intensive sectors like banking. Additionally, the study offers valuable evidence for managers seeking to reduce knowledge-hiding behaviour in the workplace.