Job Rotation and Job Performance: Empirical Study of Dong Nai Customs Officers

Abstract

Purpose: This study aims to analyze the impact of job rotation on work motivation and job performance of customs officers through a case study conducted at the Dong Nai Customs Department, within the context of the Vietnamese Customs sector’s ongoing efforts toward modernization and digital transformation.
Design/methodology/approach: The study adopts a quantitative research approach, utilizing survey data collected from 129 customs officers in Dong Nai. Measurement scales were adapted from prior studies and refined to suit the research context through expert group discussions. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) with the support of SmartPLS software, encompassing assessments of both the measurement model and the higher-order structural model.
Findings: The results indicate that job rotation has a positive and statistically significant effect on both work motivation and job performance of customs officers. In addition, work motivation exerts a positive influence on job performance. These findings suggest that the impact of job rotation on job performance is not only direct but is also partially transmitted through the work motivation of customs officers.
Originality/value: This study provides empirical evidence of the critical role of job rotation in human resource management, particularly within the customs sector. It also elucidates the mediating role of work motivation in the mechanism through which job rotation influences job performance.