Student Satisfaction with the Quality of Online Teaching: Research on Non-Public Universities in Ho Chi Minh City

Abstract

This article aims to analyze the factors affecting student satisfaction with the quality of online teaching at non-public universities in Ho Chi Minh City (HCMC), thereby improving students' learning quality and teaching efficiency at higher education institutions in the city. HCM. The article combines qualitative and quantitative research methods through a pre-structured questionnaire with a sample size of 468 observations processed and analyzed using SPSS and AMOS software. The research results show that the characteristics of lecturers, teaching content, system quality, support services, course design, and learning conditions positively affect student satisfaction with online teaching. From the research results, the authors propose some administrative implications to overcome some limitations of online teaching, thereby offering appropriate solutions for teaching. This study will create a basis for promoting online and face-to-face teaching methods to improve student learning efficiency.