Impact of Social Responsibility on Organizational Trust and Employee Satisfaction of Small and Medium Enterprises in Ho Chi Minh City

Abstract

The study aims to determine the impact of social responsibility (CSR) on trust and employee satisfaction in small and medium enterprises in Ho Chi Minh City. Most research on CSR focuses on the impact on consumers, and only a few studies examine the effects of CSR on employee relationships. The four dimensions of CSR used in this study include economic, legal, ethical and philanthropic aspects. The findings show that not all aspects of CSR have the same effect on relationships with employees, specifically legal and ethical factors that significantly influence organizational trust. Organization and employee job satisfaction for small and medium enterprises in Ho Chi Minh City. At the same time, CSR also plays a mediating role in promoting employee organizational trust building, leading to job satisfaction.