Leadership Behaviour and Job Performance of Commercial Bank Employees: The Mediating Role of Innovative Behaviour

Abstract

This study investigates the relationship between leadership behaviour, employee innovative behaviour, and job performance in commercial banks in Ho Chi Minh City. A total of 650 questionnaires were distributed, with 561 valid responses analyzed using statistical techniques, including exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modelling (SEM) via SPSS and AMOS. The findings indicate that leadership behaviour has a direct and positive impact on job performance. This effect is significantly enhanced when employee innovative behaviour serves as a mediator, enabling the transformation of creative ideas into practical actions. Additionally, leadership behaviour has been shown to foster innovation, encouraging employees to generate and implement new initiatives. By expanding the understanding of leadership behaviour’s role in enhancing job performance, this study underscores the importance of fostering innovation within organizations. The findings provide valuable insights for bank managers and leaders, emphasizing the need to cultivate a flexible and innovation-driven work environment to strengthen organizational performance, particularly in an increasingly competitive banking sector.