Chất lượng dịch vụ ngân hàng điện tử tại ngân hàng số Timo Việt Nam - Chi nhánh Hồ Chí Minh

Abstract

In the context of the strong development
of science and technology in finance and banking,
Fintech has emerged as the most important trend.
Fintech (Financial Technology) can be divided into
two categories. The first one includes customer
service companies that provide technological tools to
improve personal lending, money management and
funding for start-ups. The second one includes
“back-office” companies that offer technology for
financial institutions. New-generation digital banking
Timo has increased the public awareness of Fintech
through the application of Internet and technology in
mobile banking. The paper presents an overview of
digital banking of Timo and survey results of its
services, thereby offering some suggestions to further
develop this form of banking in the future.