A research to explore the factors affecting the success of businesses digital transformation in Vietname

Abstract

: Business’s digital transformation is a private activity, but its success depends on the external environment. This is an exploratory research aimed at identifying factors affecting the successful digital transformation of businesses in Vietnam. To determine the influencing factors, the author used document synthesis method, applying TOE analytical framework- consisting of three groups of factors with nine factors. The author used SPSS.22 to analyze the regression model. The results found out seven factors affecting the successful digital transformation of Vietnam’s businesses, ranked according to the degree of diminishing influence: (i) Legal regulations and government support policy; (ii) Business Information security; (iii) The digitization process; (iv) Business digital transformation strategy. The remaining factors include: (v) Human resources of the business; (vi) Business’s organizational structure and business processes; and (vii) Online customer support services have a lower influence on the success of business digital transformation.