Implementation methodology of developing smart tourism destinations in Vietnam

Abstract

In the context of growing interest in smart tourism in Vietnam, this study focuses on developing a set of indicators to evaluate the performance of smart tourism destinations and proposes a nationwide implementation approach. By reviewing a wide range of domestic and international documents and conducting field surveys in selected localities, the research asserts that the development of smart tourism is an inevitable trend. Survey results show that tourism destinations can use the indicator set as a reference to effectively plan the application of technology, thereby enhancing their competitive capacity in a rapidly evolving technological and societal landscape. To effectively apply the indicators in practice, the study proposes an implementation roadmap and synchronized solutions to help destinations gradually become smarter. The application of these indicators not only supports the improvement of service quality and management capacity but also plays a vital role in ensuring sustainable tourism development.