33. Sustainable management of resources and environmental factors in smart digital cities and proposal of indicators to assess efficiency, case study in Da Nang city

Abstract

Sustainable management of resources and environmental factors in a smart digital city requires the integration of technology and sustainability-oriented thinking to optimize resource use, minimize environmental impacts, and enhance the quality of life. This paper proposes an evaluation index system for six key resource and environmental factors - air, water, waste, energy, biodiversity, and climate - within the digital environment. Leveraging Da Nang’s smart digital city ecosystem, which integrates digital environmental platforms such as the Intelligent Operations Center (IOC), the IOC - OC mobile App, the Da Nang 1022 incident - reporting App with AI chatbot, and the Da Nang Smart City open - data platform, the management of these resource - environmental factors has achieved superior outcomes compared to traditional approaches. The system ensures timeliness and data-driven governance, particularly enabling early warning, while significantly shortening the response chain from ward/commune level to city level. The 1022 App provides open responses, considerably improving data transparency. The data flow runs seamlessly from sensors and IoT devices to the IOC, through processing, monitoring, and publication via open data and mobile applications for citizens. Nevertheless, specific gaps, challenges, and risks remain in the governance of resource and environmental factors within Da Nang’s smart digital city.