Automated customer consultation system for Pastry Shops

Abstract

Automated customer consulting is a form of automated customer care and consulting that utilizes texting and chat functions to replace human interaction. This research improves the Bi-LSTM language model. We aim to enhance the accuracy and applicability of an automated customer consultation system, which may impact enterprises and traders. Our question-answer system uses querying the entity and model textual similarity to match models. Automated customer care systems utilize computers or other technologies to assist customers. It empowers clients to address problems without human assistance in customer care. Human resources can address complex requests or high-value consumers, as automation handles many repetitive and straightforward activities. Many firms utilize it, especially fast-growing ones that need to arrange support.