LONG, PHẠM

• Tạp chí Kinh tế & Phát triển No. 195 (2013) - NGHIÊN CỨU - TRAO ĐỔI
  The relationship between E-banking services quality and satisfaction and loyalty of customers in Vietnam
  Abstract  PDF (Vietnamese)
• Tạp chí Kinh tế & Phát triển No. 221 (2015) - ARTICLES
  A study on factors affecting customer loyalt> in retail banking
  Abstract  PDF (Vietnamese)
• Tạp chí Kinh tế & Phát triển No. 222 (2015) - ARTICLES
  Impacts of training service quality on student satisfaction and loyalty in online education
  Abstract  PDF (Vietnamese)