Implementation of enhanced information service at Pham Ngoc Thach Hospital

Tóm tắt

The study aimed to investigate the needs for DI service and evaluate the effectiveness of the enhanced DI service at Pham Ngoc Thach (PNT) hospital. HCPs at PNT hospital completed the first survey on the demand for DI in June 2022 and the second survey on the effectiveness of the DI service in April 2023. The DI service provided by the CPs focused on articles updating relevant medication use and enhanced prompt responses to DI inquiries from other HCPs. The first survey received a total of 278 responses. All participants agreed that implementation of DI service was necessary, out of which, 81.4% agreed that DI service was absolutely essential. The participants admitted that searching DI was difficult due to time-consuming (45.7%), language barrier (32.0%), and uncertainty of information accuracy (30.2%). The DI topics of interest included method of administration, adverse drug reaction, drug selection, and dose adjustment, which accounted for 73.4%, 68.7%, 65.1%, and 64.4%, respectively. Of 203 participants taking part in the second survey, 165 (80.8%) agreed that the DI service provided by CPs was clinically useful. More than three-quarters of the participants agreed that DI articles written by the CPs were intelligible (78.8%) and up-to-date (77.8%). Regarding the approaches to solve DI inquiries, about half of the participants preferred verbal consulting the CPs (56.9%), whereas 41.7% selected reading the published DI articles provided by the CPs. Besides, 80.8% participants agreed that DI inquiries were answered in time and promptly. Conclusion: HCPs deemed DI essential, and the enhanced DI service at PNT hospital was considered clinically useful.