MỐI QUAN HỆ GIỮA SỰ HÀI LÒNG CỦA NGƯỜI NỘP THUẾ VỚI CHẤT LƯỢNG DỊCH VỤ THUẾ TRỰC TUYẾN

Abstract

Studying the relationship between taxpayer satisfaction with the quality of online tax services and state budget revenue in Vietnam is a topic of significant importance in the context of reforming the tax system towards a transparent and efficient public finance. This research helps tax authorities better understand the needs of taxpayers, thereby proposing policies and measures to improve the quality of online tax services aimed at taxpayer satisfaction, helping to stabilize and strengthen state budget revenue and minimize tax loss.