Factors affecting customers’ satisfaction on mobile banking service quality at Asia Commercial Joint Stock Bank
Abstract
This study examined the factors affecting customer satisfaction on the quality of mobile banking services at commercial banks like the Asia Commercial Joint Stock Bank (ACB). The model of A.P. Parasuraman, V.A. Zeithaml, L.L. Berry in 1988 [1] was applied as the theoretical background for this study...
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Published
2023-04-25
Section
ECONOMICS AND BUSINESS