Factors affecting employees' cohesion with the organization at Mobifone company region 9

Abstract

Human resources are an important asset of every company. The fierce competition to attract human resources in the telecommunications field requires Mobifone Company, region 9, to pay attention to factors that engage workers. This study aimed to determine the factors affecting employee engagement at work, measuring the level of impact of each factor on employee engagement and suggesting management implications to improve and enhance employee engagement with Mobifone, Region 9. The research methodology used the Linkert scale with 6 factors and 28 observed variables were surveyed on 111 employees at Mobifone Company region 9. In addition, the study applied Cronbach's Alpha analysis, EFA analysis and regression analysis to analyze and group the factors. Results showed that there were 3 groups of factors namely: (1) compensation and benefits; (2) working conditions; and (3) leadership style, that had an impact on employee engagement with the organization. Based on the results, some management interventions were suggested to help administrators find solutions to enhance employee engagement and increase the work efficiency of employees at Mobifone Company region 9.