Identify emerging technologies applied in banking models on digital platforms

Abstract

The impact of the 4th industrial revolution, with the convergence of many technologies, has
pushed banks to reshape their management and business models, aiming to build intelligent digital banks
in the future. Emerging technology trends will reshape how financial institutions operate and interact with
customers. Based on a comprehensive document review and analysis, the article identifies emerging
technologies that strongly impact banking operating models, such as big data, artificial intelligence,
blockchain technology, Internet of things, robotic process automation, hyperautomation, safety and security,
and immersive technology. From there, the article analyzes the application of these technologies to current
banking operating models such as open banking, banking of things, blockchain banking, and neobanking.
In addition, the article also provides some discussions and recommendations for banks when applying
emerging technologies to their current digital banking operating model.