The impact of job burnout on quiet quitting in Vietnamese banks

Abstract

The aim of this research is to assess the impact of job burnout on quiet quitting in Vietnamese
banks. The study employs the survey method with 405 employees from 19 banks in Vietnam from 10/2023 to
11/2023. The research results indicate that all components of job burnout, including personal burnout, workrelated burnout, and client-related burnout, positively impact quiet quitting. Among these three components,
personal burnout and work-related burnout have significant influences on quiet quitting. Vietnamese banks
should endeavor to mitigate job burnout across all three dimensions; nonetheless, a heightened emphasis
ought to be placed on initiatives aimed at alleviating personal burnout and work-related burnout.