Linking job characteristics and job satisfaction, organizational citizenship behavior: the mediating role of organization engagement

Abstract

The study aims to assess the impact of job characteristics on job satisfaction and organizational
citizenship behavior through organization engagement. The study employed a survey questionnaire with 574
respondents from Vietnamese businesses, and the analysis method used was PLS-SEM via SMART PLS 4.0.
The results indicate that skill variety, task significance, and job autonomy positively influence organizational
engagement, thereby positively affecting job satisfaction and organizational citizenship behavior. Task
identity and job feedback do not statistically affect organizational engagement. Additionally, organization
engagement mediates between skill variety, task significance, job autonomy, and the two outcomes: job
satisfaction and organizational citizenship behavior; simultaneously, organization engagement does not
statistically mediate the relationships between task identity, job feedback, and desired outcomes. These
findings propose practical implications for Vietnamese businesses.