Social adaptation of citizens to the national digital transformation process (the practical experiences in Bac Ninh province)

Abstract

In the process of digital transformation, citizens’ awareness and attitudes toward the Party’s guideline on digital transformation play a decisive role in effective adaptation. A survey of 364 citizens in Bac Ninh province regarding their understanding and perspectives on digital transformation revealed that their awareness of digital technologies remains limited. Therefore, strengthening communication, enhancing digital literacy, and supporting vulnerable groups should be considered key priorities in the national digital transformation process.