GIÁ NƯỚC VÀ MỨC ĐỘ HÀI LÒNG CỦA NGƯỜI SỬ DỤNG NƯỚC KHI THU HÚT KHU VỰC TƯ NHÂN THAM GIA ĐẦU TƯ XÂY DỰNG VÀ QUẢN LÝ CÁC CÔNG TRÌNH NƯỚC SẠCH TẬP TRUNG NÔNG THÔN

Abstract

This article presents research, comparison of water prices and affecting factors customer satisfaction when attracting the private sector to invest in the construction and management of rural clean water facilities. The paper shows that private sector has a higher water price compared to the rest sector of the managed area of 962 VND/m³. Customers of private sector have a higher satisfaction level than the rest of the managed area of 4% compared to the average satisfaction level. The factors affecting customer satisfaction are: (1) waiting time for water deliveries, (2) pressure of water, (3) water quality (color, smell of water), (4) location of household users and (5) project duration.The conclusions drawn from this research are very important to help state agencies develop policies and mechanisms to attract the private sector to invest in the construction and management of the rural water supply system.