Evaluating patient satisfaction with medical examination services in a first-level public hospital: A case study of Bach Mai Hospital

Tóm tắt

Ensuring patient satisfaction with health care services is a fundamental objective of any health system. This study aims to assess the level of patient satisfaction with medical examination services provided by the Department of Medical Examination at Bach Mai Hospital. Data were collected from a total of 244 patients who accessed these services in 2022. The research identifies four principal factors that significantly influence patient satisfaction within the department. The study underscores the critical role of hospital fees in ensuring the delivery of high-quality services and proposes recommendations for hospitals nationwide to enhance the quality of medical examination and treatment services across all domains, thereby improving overall patient satisfaction.