HIỆU LỰC CỦA ĐIỀU KHOẢN TRỌNG TÀI THEO QUY ĐỊNH TẠI LUẬT BẢO VỆ QUYỀN LỢI NGƯỜI TIÊU DÙNG NĂM 2023

Abstract

Abstract: This article analyzes changes introduced by the 2023 Law on Consumer
Protection concerning the validity of arbitration clauses in disputes between consumers
and business entities with a focus on two main issues: (i) the parties entitled to exercise
priority in choosing a dispute resolution method; and (ii) the conditions for applying the
provision on consumers’ priority in selecting a dispute resolution mechanism. Thereby,
the authors evaluate how these reforms affect the practical resolution of consumerrelated disputes before commercial arbitration forums.