IMPACT OF UNIVERSITY GOVERNANCE AND LECTURER'S COMPETENCE TO HIGHER EDUCATION QUALITY IN MEDICAL AND PHARMACEUTICAL UNIVERSITIES: THE MEDIATING ROLE OF SERVICE QUALITY

Tóm tắt

Universities in Vietnam have not only faced issues of how to improve the quality of training so that they can provide human resources for the country’s socio-economic development but also how to improve competitiveness with universities in the world. On the other hand, the deeper integration into the world economy has demanded human resources with high knowledge and expertise to survive the competitive pressure not only in the country but also from the outside. Therefore, this paper was carried out to open a new research direction to help universities and university administrators achieve their goals, which is to improve the quality of training and prepare high-quality human resources to meet the needs of society. The study was conducted at 15 universities providing pharmaceutical education in Ho Chi Minh City with 550 responses collected, 06 research hypotheses were accepted, and the impact of university governance on student learning was confirmed. The findings confirm the impact of university governance on the training quality of universities. At the same time, it proposes some governance implications to help university administrators improve training quality through increasing school governance, lecturer’s competence, and service quality.