Improving the management work internal control system at Sai Gon Thuong Tin Joint Stock Commercial Bank in Southwest area

Abstract

The study aimed to determine the factors affecting the internal control system at Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank) - Southwest Region. On that basis, solutions are proposed to improve the administration of the internal control system at Sacombank - Southwest region. Research data was collected by direct survey method of 364 leaders at Sacombank branches - Southwest region. The study used expert consultation, Likert scale and testing methods. Cronbach's Alpha coefficient is assessed for reliability, exploratory factor analysis EFA, Bartlett correlation test, and multivariate regression to analyze the data.  The research results show that there are 06 factors affecting the internal control system at Sacombank - Southwest region, respectively: Supervision activities, Control environment, Control activities, Information communication, Information technology and Control activities. As a result, some solutions have been proposed, including the establishment of a "Risk Control Bank", personnel rotation, remote monitoring, and understanding of user-password administration thoroughly.