Factors affecting organizational citizenship behavior of employees at Thua Thien Hue Power Company

Abstract

A successful organization is achieved when employees are willing to do more than the tasks in their job descriptions. This research aimed to identify and evaluate the factors affecting the organizational citizenship behavior of employees at Thua Thien Hue Power Company. A survey was conducted with 203 laborers working at the company. The study used the Cronbach's Alpha test, exploratory factor analysis (EFA) and multivariate regression. The results show that there are four factors that have a statistically significant influence on the employee's organizational citizenship behavior, with a decreasing impact, including: Organizational commitment, Organizational support, Job satisfaction and Engagement, with a correlation coefficient of R2 = 0,60. Meanwhile, this study does not detect a statistically significant effect of leadership on the dependent variable. Inspiring, strengthening, support policies comprising the surveying of satisfaction and the arrangement of suitable job positions are solutions for Thua Thien Hue Power Company leaders to promote employees' organizational citizenship behavior in the upcoming time.