Ảnh hưởng của hành vi giám sát lạm dụng đối với ý định nghỉ việc của nhân viên khách sạn: vai trò trung gian của sự gắn kết công việc và vai trò điều tiết của cảm nhận hỗ trợ từ tổ chức

Tóm tắt

Abusive supervision is a critical factor influencing employee behavior, yet its impact has been underexplored in the tourism and hospitality sector. In particular, limited research has examined the mediating role of work engagement and the moderating role of perceived organizational support in this context. This study addresses these gaps by investigating whether work engagement mediates the relationship between abusive supervision and turnover intention, and whether perceived organizational support moderates the link between abusive supervision and work engagement. Using survey data from 249 hotel employees in Hanoi, Vietnam, and employing SmartPLS for analysis, the results indicate that abusive supervision has a negative impact on turnover intention, with work engagement acting as a significant mediator. Furthermore, perceived organizational support was found to moderate the relationship between abusive supervision and work engagement. These findings enhance the understanding of turnover intention in the hospitality industry and provide practical guidance for hotel managers seeking to reduce employee turnover.