Research on factors influencing the effectiveness of building management operation system

Abstract

Building operation management is currently a critical area in the construction industry, especially with the rapid development of urban areas. Aiming to enhance operational efficiency, this study identifies the factors affecting the effectiveness of building operation management systems and analyzes their impact levels. A total of 23 factors were identified based on previous studies, combined with interviews with experts experienced in building operation management in Vietnam. The survey was distributed to 280 managers and residents, A total of 213 valid responses were collected and analyzed. Through Exploratory Factor Analysis (EFA), the findings identified that the factors could be classified into four primary categories: operational management, interaction management, and safety and maintenance, community and living space. Subsequently, a Structural Equation Modeling (SEM) approach was applied to assess the impact of these factors on the effectiveness of building operation management systems. The findings indicate that the operation management and safety-maintenance groups significantly influence operational efficiency, while other groups, such as community and living space, and interaction management, play supportive roles. These insights contribute to building a theoretical framework for evaluating the effectiveness of building operation management systems and provide a basis for developing effective management strategies to improve resident satisfaction and quality of life.