DỊCH VỤ CÔNG TRỰC TUYẾN - THỰC TRẠNG VÀ GIẢI PHÁP NÂNG CAO HIỆU QUẢ

Abstract

Public service is understood as activities that are established to serve the basic, essential needs and interests of the people and the community. The activities of public services aim to ensure stability, fairness, and social development, as well as to guarantee human and citizen rights. In the current conditions of socio-economic development and the trend of integration, and with the viewpoint of building a facilitating and service-oriented government that focuses on individuals and organizations, online public services are of great importance. This article outlines the role and current status of online public services and proposes solutions to improve the quality of online public services in Vietnam today.