ORGANIZATIONAL JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIORS: MEDIATING ROLE OF JOB SATISFACTION

Abstract

This study aims to examine the effect of organizational justice on the organizational citizenship behaviors of employees in information technology enterprises, with a specific focus on the mediating role of job satisfaction. Data was collected from 300 voluntary respondents working in information technology enterprises in Vietnam, using online structured questionnaires. The sample data was analyzed using partial least squares structural equation modeling (PLS-SEM) with the assistance of Smart PLS 4 to evaluate the measurement and structural model, as well as to test the proposed hypothesis. The research findings indicated a positive relationship between specific dimensions of organizational justice, such as distributive justice, procedural justice, interactional justice, and organizational citizenship behaviors. Additionally, the study highlighted the mediating role of job satisfaction in the positive effects of distributive justice, procedural justice, and interactional justice on organizational citizenship behaviors. The implications of this study suggest that to promote improved attitudes and behaviors at work, especially organizational citizenship behaviors, business managers should consider enhancing job satisfaction within their companies by fostering procedural, distributive, and interactional justice.