TÁC ĐỘNG CỦA VIỆC ÁP DỤNG QUẢN LÝ CHẤT LƯỢNG TOÀN DIỆN ĐẾN SỰ HÀI LÒNG CỦA NHÂN VIÊN KẾ TOÁN TRONG DOANH NGHIỆP ĐANG HOẠT ĐỘNG TRÊN ĐỊA BÀN HÀ NỘI

Abstract

Abstract: The paper explores the impact of total quality management on the satisfaction of accountants in enterprises operating in Hanoi. By utilizing quantitative research methods, authors identify five factors that affect accountant’s satisfaction, including leadership role, training and education, empowerment, recognition and rewards, and collaboration and teamwork. The results indicate that empowerment has the greatest impact on accountant’s satisfaction, followed by collaboration and teamwork, training and education, leadership role, and recognition and rewards.

Keywords: Enterprise; Accountant; Quality management; Satisfaction; Hanoi.